Refund policy
RETURN & REFUND POLICY
Pre-Orders
All items are sold as pre-orders and made specifically for each drop.
Once the pre-order window closes and production begins, all sales are final.
Cancellations
Orders can be cancelled or changed before the pre-order window closes only.
After production starts, cancellations or changes are not possible.
Returns
We do not accept returns for sizing, fit, or change of mind due to the made-to-order nature of our products.
Please review the size guide carefully before ordering.
EU Right of Withdrawal If you are located in the European Union, you may have the right to withdraw from your order within 14 days of delivery of the last item, without giving a reason. However, please note that under EU law (Directive 2011/83/EU, Article 16(c)), the right of withdrawal does not apply to goods made to your specifications or clearly personalized — which includes our made-to-order products. If you believe your order qualifies for withdrawal, please contact us within 14 days of delivery.
To start a return or cancellation request:
- Log in at https://account.wearlightsout.store and go to your Orders
- If you checked out with a phone number only, use the return link in your SMS order confirmation
We will process eligible refunds within 14 days of receiving the returned item. Standard outbound shipping costs will be refunded; return shipping is at the customer's expense unless the item is damaged or incorrect.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos.
Approved cases will receive a refund.
Shipping & Delays
Production and shipping times are estimates. Delays do not qualify for refunds as long as the order is fulfilled.
Contact
📧 LightsOut1918@gmail.com
By placing an order, you agree to this policy.